not often used, store it in the specified dustproof bag. Good storage bins are lined with waterproof fabric and have a separate space for each item. If your climate is humid, place a small packet of desiccant crystals in your storage area. Avoid storing jewelry with rubber products. Always remove jewelry when using cologne, perfume or other chemicals. Click here to learn m

Chlorine gas, especially at high temperatures, can permanently damage or discolor your gold jewelry. Gently clean gold or vermilion jewelry with a soft polishing cloth. Never overpolish jewelry, especially vermilion jewelry, as it can ruin the fin

Q: Whether customization is accepta

A: Most of products support custom. If you need a special size, please contact our customer service by mail. We will get back to you as soon as possible if we can meet your ne

Q: What types of payment do you acc

A: We accept the following payment methods: Paypal, Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Pay

Q: How to place the or

Step 1: Login or register a new acc

Step 2: Search the item you 

Step 3: Put it into your shopping 

Step 4: View and check out your o

Step 5:Complete the pay

Step 6:Wait for our confirmation em

Q: Why did I failed to place the or

A: Don't worry! It happens sometimes. Firstly, please confirm your credit card number. If the payment still fails, try to exchange to another credit card or wait a minute to pay. If it still doesn’t work out. contact the bank to help you ch

Q: Whether the order information can be chan

A: Yes, if the order hasn't been shipped yet. If your order needs to be changed, please email us as soon as possible. It is not possible to change the order after it is ship

Q: How to Cancel an or

A: It is entirely possible to cancel your order! Please do not hesitate to contact us via email and our team will do their best to meet your need

Q: Why was my order cance

A: Orders flagged as fraudulent by our payment processor will be automatically cancelled. We would never cancel a legitimate order without first contacting them. If your order is cancelled, it is likely that we contacted you and did not hear back. The most common cancellations are duplicate ord

If you have any further questions, please email

Q: How long will I need to wait after I place an or

A: Total Delivery Time = Processing Time Shipping T

Normally,it needs 1-3 weeks to be ready for shipment if the order add the Custom Serv

In addition,standard shipping needs 7-10 business days,expedited shipping needs 3-5 d

Q: Can I use Po.box as the shipping address? Or billing addr

A: We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing addr

Q: If I make a wrong order, can I exchange

A: If the item has not been made, you can send us the Email to [email protected]. We will modify the order for you. Once your arcel is shipped out, we’re sorry we can’t help you exchange

Q: How to track my or

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking sta

Order Tracking: https://www.silviax.com/pages/order-trac

Standrad Shipping: https://www.17track.ne

DHL: http://www.dhl.com/en/express/tracking.h

UPS: https://wwwapps.ups.com/WebTracking/track?loc=e

Q: I’m in remote area,can you ship

A: Normally, we can ship to most of the countries and regions worldwide, but some individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship

Q: How to return the par

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